Returns/refunds are accepted only if:

• You received a damaged product
• You received a wrong product
• Leakage/spillage occurred during transit

You must raise the request within 48 hours of delivery.

Requests raised after this window may not be accepted due to hygiene and verification limitations.

We do not accept returns/refunds for:

• Used products
• Opened/unsealed personal-care items (hygiene policy)
• Change of mind
• Preference-based reasons (fragrance/texture/colour)
• Natural variations in handmade batches
• Damage caused due to improper storage after delivery

To process a claim, you must share:

• Unboxing video (recommended for faster approval)
• Clear images of product and outer packaging
• Your Order ID and delivery details

We do not offer exchanges.

• If wrong/damaged product is confirmed, we may offer a replacement first.
• If replacement is not possible, we will process a refund.

Once approved, refunds are processed to the original payment method within 5–7 business days.

Banks/payment gateways may take additional time to reflect the amount.

If COD is introduced later, refunds may be processed via bank transfer after customer confirmation.

If tracking shows “Delivered” but you did not receive it:

• Check with neighbours/security/reception.
• Notify us within 24 hours to initiate courier investigation.
• Investigation typically takes 4–7 business days.

Final resolution depends on courier confirmation.